FREQUENTLY ASKED QUESTIONS

How is Combined Consumers SUD governed?
By a five member elected board.

How large is Combined Consumers Special Utility District service area?
Approximately 14.28 square miles or 203.9 miles located in Hunt, Kaufman, and Van Zandt counties.

How many customers does CCSUD serve?
Approximately 2820 active connections or a population of 8,460.

What are CCSUD's future plans (expansion, construction, etc.)?
No plans for expansion in terms of gaining more territory. However, CCSUD is currently constructing a 250,000 gallon steel ground storage tank at the treatment plant that should be completed by middle of September 2006. Water lines have been upgraded in the Oakwood Park Addition off of Coit Road. It is planned to connect the private service lines to the new line this month and the first of next month. The district engineer is working on plans to upgrade water lines in the Shawnee Shores (west) subdivision.

What is the source of the water provided by your utility?
Surface water from Lake Tawakoni.

Where is the water stored (well, aquifer, reservoir)?
Ground storage and 1 elevated tower.

What are some of the water characteristics of the water my utility provides?

Our drinking water meets or exceeds all Federal (EPA) Drinking Water Requirements. When drinking water meets federal standards there may not be any health based benefits to purchasing bottled water or point of use devices. Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the EPA’s Safe Drinking Water Hotline (1-800-426-4791).

Many constituents (such as calcium, sodium, or iron) which are often found in drinking water, can cause taste, color, and odor problems. The taste and odor constituents are called secondary constituents and are regulated by the State of Texas, not the EPA. These constituents are not causes for health concern. Therefore, secondaries are not required to be reported in the monitoring results document but they may greatly affect the appearance and taste of your water.

For the most recent information see our MONITORING RESULTS FOR CONTAMINANTS IN DRINKING WATER.

Is the water considered hard or soft?
This question will be answered at a later date.

Is the water usually clear or not (turbidity)?
This can depend on the weather if we are speaking in terms of the raw water or water from the lake before it's treated. The treated water is clear when it is sent into the water mains out to the customers. If there has been repairs to the water mains due to a leak the water on your private service lines could be cloudy due to air in the water and this should clear up rather quickly. If not contact the district office to have the lines flushed. If you have questions just give us a call at 903-356-3321.

Is there a taste or odor? (Does it smell like a swimming pool?)
Taste and odor can be worse depending on the time of year and if the lake level is lower than usual. When certain types of algae blooms, there is very little that can be done to effect the aesthetics or palatability. Just be assured that the water is safe for human consumption. If you have questions just give the district office a call to request a water quality test be taken.

What are its regional characteristics(for example, is the water extremely alkaline)?
No the water is not extremely alkaline. Combined Consumers SUD's goal is to keep the pH factor between 7 and 7.5.

Why should customers call for water line locates?
To avoid hitting the water lines and to avoid damage charges for cost of repairs.

Why must customers authorize a right of way easement?
The right-of-way easement permits the district authority to be on the property to maintain and upgrade water meter equipment and water lines.

Why did Combined Consumers convert to a S(pecial)U(tility)D(istrict)?
There are several reasons, the main one was to refinance the bond debt for half the interest rate (Was 8.9% now it is 4.1%). This will save the district several thousands of dollars that will now be spent on upgrading the filters and water lines.